ScreenMeet is an enterprise-grade, cloud-native remote support and collaboration platform designed specifically for IT help desks, contact centers, and customer service teams. Founded in 2016, it is most well-known for being “built in, not bolted on” to major enterprise platforms rather than existing as a standalone legacy tool.
ScreenMeet integrates directly into the interfaces of platforms like ServiceNow, Salesforce, Microsoft Dynamics, and Tanium. Core Solutions
ScreenMeet provides three main service offerings to assist agents and customers:
Remote Support: Allows an IT or support agent to securely view, control, and troubleshoot a customer’s or employee’s desktop or mobile device.
ScreenMeet Live: Enables agents to initiate in-browser, no-download audio and video calls, as well as screen sharing, directly from a chat window or CRM case.
Cobrowsing: Allows an agent to view and assist a customer with a specific webpage they are browsing on the company’s site. The agent can annotate elements or guide them through filling out forms, but does not take over the user’s entire computer. Key Features & Benefits